These terms apply to event packages, décor hire and gift orders from GPL Events & Hire. Please read them before you book. If anything is unclear, WhatsApp or email us and we'll explain.
1. About these terms
"We", "us" and "our" means GPL Events & Hire, based in Midrand, Gauteng. "You" means the person or company booking with us.
By accepting a quote, paying a deposit or placing an order, you agree to these terms. Anything we confirm with you in writing, on your quote, by WhatsApp or by email, forms part of your booking. If your quote and these terms differ, your quote applies.
Nothing in these terms limits your rights under the Consumer Protection Act.
2. Quotes and bookings
- Quotes are based on the details you give us: date, venue, guest count, theme and items. If those change, your quote may change.
- Prices shown on our website are starting prices. Your quote shows the final price.
- A quote does not reserve your date or items. Your booking is confirmed only once we receive your deposit or payment.
- We accept payment by EFT. Please use your name or quote number as the payment reference.
3. Event packages
- Setup is included in every event package. Our team styles your venue before your guests arrive.
- Delivery and collection are charged separately: usually around R1,600 for most Gauteng venues. Your quote shows the exact amount.
- A 70% deposit secures your date. The balance is due a week before your event. If the balance is not paid on time, we may not be able to go ahead with your setup.
- Please confirm final details, guest numbers, colours and any add-ons, at least a week before your event.
- Venue access: you are responsible for arranging access to the venue for setup and collection, and for telling us about any venue rules (for example setup times, parking or restrictions on décor). Delays caused by late or limited access may shorten setup time.
- Package items remain our property and are collected after your event. Please don't move, take apart or remove décor before we collect it.
4. Décor hire
These terms apply to items hired on their own, without an event package.
- Prices are per item, as shown on our website or your quote.
- Delivery and collection are quoted separately based on your venue's location. You are also welcome to collect and return your order at our Midrand warehouse free of charge, by appointment.
- Setup is not included in hire prices, unless the item says otherwise, for example, our cabana tent price includes draping and installation. If you'd like us to style and set up for you, ask about our event packages.
- Check your order when you receive or collect it, and tell us straight away if anything is missing or damaged.
- Look after the items while they are with you. Keep them clean and dry, use them only for their intended purpose, and don't use tape, glue, nails or paint on them.
- Glassware, crockery and ice buckets must be emptied and rinsed before they are collected or returned.
- Kids furniture is made for children aged 2 to 12 and should be used with adult supervision.
- Return items on the agreed date, in the same condition and packaging you received them in.
- Lost or damaged items will be charged at the cost of repair or replacement. Normal wear and tear is not charged.
- Late returns may be charged at the item's hire rate for each extra day.
5. Security deposit
Some bookings and items may need a refundable security deposit. We waive it for many bookings, and we'll always tell you upfront if it applies. Where a deposit is taken, we refund it once the items are returned and checked. We may use it towards any cleaning, repair, replacement or late-return charges, and we'll explain any amount we keep.
6. Gifts and flowers
- Full payment by EFT confirms your order, including the delivery fee where it applies.
- Delivery is free in Midrand, Waterfall, Carlswald, Kyalami and Fourways, and a R150 flat rate anywhere else in Gauteng. Collection from Midrand is also available.
- Lead times: standard orders take 3–5 business days. Larger or highly customised orders may need 7–10 business days. Flower bouquets can be delivered the same day when ordered before 12:00.
- Fresh flowers and some gift items are seasonal. If an item is unavailable, we'll replace it with one of similar style, quality and value.
- Please make sure someone is available to receive the delivery at the address you give us. If a delivery can't be completed because nobody is available, we'll contact you to arrange a new time, which may carry an extra delivery fee.
- Corporate gifts: there's no minimum order. For branded gifts, we'll send you a proof to approve, and production starts once you approve it.
7. Changes and cancellations
- Please tell us about any change or cancellation in writing, by WhatsApp or email, as early as possible.
- Event packages: if you cancel or postpone at least 14 days before your event, your deposit can be refunded or moved to a new available date. With less than 14 days' notice, the deposit may not be refundable, because we will have reserved your date and started preparing for your event.
- Décor hire: cancellations are handled as shown on your quote.
- Gifts and flowers: orders can be changed or cancelled before we start preparing them. Personalised, branded and fresh-flower orders can't be cancelled once preparation has started.
- If we ever have to cancel, we'll refund everything you've paid us for that booking or order.
8. Outdoor events and weather
For outdoor events, please have a back-up plan for rain, wind or extreme heat. Balloons, fresh flowers and some décor can be affected by the weather. If conditions make part of a setup unsafe, we may adjust or leave out that element.
9. Photos of our work
We may photograph our setups to show our work on our website and social media. We focus on the décor, not your guests. If you'd prefer we don't share photos of your event, just let us know before the day.
10. Responsibility and liability
- We take care to deliver what we've agreed, on time and as described.
- We are not responsible for loss or damage caused by your guests, your venue or other suppliers, or by items being used in a way they weren't intended for.
- Hired items are your responsibility from the time you receive or collect them until they are returned or collected by us.
- As far as the law allows, our liability for any booking or order is limited to the amount you paid us for it.
11. Events outside our control
If something outside our reasonable control, such as severe weather, road closures, power failures or civil unrest, stops us from delivering on the day, we'll do our best to find a solution with you, such as a new date. If that isn't possible, we'll refund what you've paid for anything we couldn't deliver.
12. Your personal information
When you contact us or book, we collect the details you give us, such as your name, phone number, email address and event details, to prepare your quote and deliver your booking. We handle your information in line with the Protection of Personal Information Act (POPIA). We don't sell your information.
Our website uses Google Analytics to understand how visitors use the site. You can ask to see, correct or delete the personal information we hold about you by emailing gpleventsandhire@gmail.com.
13. General
- We may update these terms from time to time. The version on this page when you book applies to your booking.
- These terms are governed by the laws of South Africa.
- Questions? Email gpleventsandhire@gmail.com or WhatsApp us on 064 931 8467.
